EXPERIENCE
Senior Support Engineer, GitLab
Jul 2023 - Present
Docker
Kubernetes
GCP
Ruby on Rails
Golang
Git
Same as Support Engineer, but in addition:
- Focus on providing mentorship and guidance to other Support Engineers
- Host regular office hours to facilitate learning and knowledge sharing
- Prepare and deliver training material
Support Engineer, GitLab
Oct 2021 - Jul 2023
Docker
Kubernetes
GCP
Ruby on Rails
Golang
Git
Provide self-managed and SaaS technical support to GitLab customers worldwide
- Debug Rails and Golang codebases to troubleshoot and solve customer problems
- Assist customers to implement complex CI/CD pipelines and ensure they run efficiently
- Troubleshoot self-managed GitLab deployments on IaaS cloud, Docker, or Kubernetes
- Assist customers to incorporate application security scans in their .NET, Java, Node.js, and Kotlin projects
- Create issues and merge requests for bugs, features, and documentation updates
- Solve customer issues by developing front-end and back-end fixes for bugs. Merged changes includes Ruby on Rails, Vue.js, and GraphQL.
Splunk Operations Specialist, eHealth QLD
Aug 2019 - Oct 2021
Splunk
Python
Regex
API
Organisational Splunk expert providing monitoring and data analysis solutions for eHealth and QLD Health customers.
- Developed detailed reproducible procedures for planning and implementing upgrades and maintenance activities for highly-available clustered environments
- Developed patch to upstream app to support proxies: https://github.com/LukeMurphey/splunk-syndication-input/pull/6
- Developed holistic monitoring solutions for Health and related organisations for mission critical applications
Developer, International Association of Marine Aids to Navigation and Lighthouse Authorities (IALA)
Aug 2015 - Jan 2017
PHP
Apache
MariaDB
Linux
FreeBSD
JQuery
Tasked with designing, implementing, and supporting custom web application to facilitate a global survey of vessel ports.
- Application facilitated 31 countries to participate, comprising hundreds of individual authorities completing survey
- Results of the survey were presented at the 13th International VTS Symposium in Kualar Lumpur (Malaysia) in 2016, which I attended. The results are still used today for organisational decision making